Contact

The Royal Marsden Pay payment portal only handles payments and refunds. For order status, delivery, product or after-sales questions, please use your Royal Marsden order page on www.yanhaoxuan.com/royal-marsden.

Payment support

If a payment failed, was charged twice, or you cannot open your payment link, contact us and quote your order number (starts with CV) or the order reference shown on the payment page.

• Email: support@yanhaoxuan.com
• Support hours: Monday to Friday, 09:00-18:00 UTC
• We aim to reply within one business day.

Refunds

Approved refunds are returned to the original payment method. See the Refund Policy for timing.

Security

We will never ask you to email your card number, CVV or full card details. Payment links are single-use and expire after 30 minutes.