The Royal Marsden Secure Pay Encrypted checkout

Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how Royal Marsden collects and processes personal data on the Royal Marsden Pay payment portal (the “Payment Portal”). The Payment Portal is operated for payment and refund processing only; member accounts, orders and delivery data are held by Royal Marsden on www.yanhaoxuan.com/royal-marsden.

1. Data we process

  • Order and contact details (name, email, phone, shipping address) that Royal Marsden sends to the Payment Portal to process your payment and to match it to your order.
  • Payment data (payment status, amount, currency, payment method type and transaction reference). Card numbers are processed by our payment provider and are never stored on the Payment Portal.
  • Technical data (IP address, browser type, timestamps) required to secure the service and prevent fraud.

2. Why we process it

We process this data to perform the payment contract with you, to meet legal accounting and tax obligations, to prevent fraud and abuse, and to handle refunds and chargebacks.

3. Sharing

We share the minimum data required with:

  • our payment gateway provider, for payment processing and fraud checks;
  • Royal Marsden, which operates your order, delivery and after-sales service;
  • hosting and security providers that operate the Payment Portal.

We do not sell personal data.

4. Retention

Payment and transaction records are retained for as long as required by accounting, tax and consumer protection law, and otherwise only as long as needed to handle refunds and disputes.

5. Security

All traffic to the Payment Portal is encrypted in transit. Payment links are single-use, expiring random tokens. Access to payment records is restricted to authorised personnel.

6. Your rights

Depending on your jurisdiction, you may have rights of access, correction, deletion, restriction and portability, and the right to object to certain processing. Contact support@yanhaoxuan.com to exercise them. Order-related requests may be handled together with Royal Marsden.

7. Cookies

The Payment Portal only uses cookies that are strictly necessary to create and secure your payment session. We do not use advertising or tracking cookies on this portal.

8. Contact

Privacy questions: support@yanhaoxuan.com.