Refund Policy

This Refund Policy explains how refunds for Royal Marsden orders are processed on the Royal Marsden Pay payment portal. Refund eligibility is determined by Royal Marsden under its return and warranty terms; this portal performs the payment return itself.

1. Who can request a refund

Contact Royal Marsden support through your order page on www.yanhaoxuan.com/royal-marsden. Do not use the Payment Portal contact form to open an after-sales case – the portal does not manage orders or returns.

2. How refunds are paid

• Approved refunds are returned to the original payment method only.
• Refunds are processed in USD for the refunded amount. We never refund to a different card or account.
• Once Royal Marsden approves the refund, the Payment Portal submits it to the payment provider within one business day.
• Card refunds typically appear within 5-10 business days, depending on the issuing bank.

3. Partial and full refunds

We support full and partial refunds. A partial refund returns only the approved amount; your order remains otherwise unchanged. A full refund returns the full amount received for the order.

4. Fees

Original payment processing fees are not charged to you. Any shipping or handling amounts follow Royal Marsden’s return terms.

5. Failed refunds

If a refund fails (for example because the original payment method has been closed), Royal Marsden will contact you to arrange an alternative. No refund is ever sent to an unverified third party.

6. Contact

Refund questions: support@yanhaoxuan.com.