The Royal Marsden Secure Pay Encrypted checkout

Terms of Service

Last updated: November 10, 2026

These Terms of Service (“Terms”) govern your use of the Royal Marsden Pay payment portal (the “Payment Portal”), operated by Royal Marsden (“we”, “us”, “our”). The Payment Portal only processes payments and refunds for orders placed on the Royal Marsden store. By using the Payment Portal you agree to these Terms.

1. What this portal does

The Payment Portal accepts card payments for Royal Marsden orders. Order details, delivery and customer accounts are managed by Royal Marsden on www.yanhaoxuan.com/royal-marsden, not on this portal. A payment link is created by Royal Marsden for a specific order and expires after 30 minutes.

2. Payments

  • All amounts are charged in US Dollars (USD).
  • Payments are processed by a PCI-DSS compliant third-party payment provider. Card details are entered on provider-hosted fields and are never stored on the Payment Portal.
  • You must be authorised to use the payment method presented.
  • When a payment succeeds, you will see a confirmation page and your Royal Marsden order will update automatically.

3. Payment links

Payment links are single-use and time limited. Do not share a payment link: anyone holding the link may attempt to pay the order. If your link has expired, return to your Royal Marsden order page and choose “Continue payment”.

4. Refunds

Refund eligibility is determined by Royal Marsden under the Refund Policy and the return/warranty terms of your order. Approved refunds are returned to the original payment method through this portal. See the Refund Policy.

5. Acceptable use

You may not use the Payment Portal to attempt unauthorised payments, to test stolen card data, to interfere with the service, or for any unlawful purpose. We may refuse or reverse any payment we reasonably believe to be fraudulent.

6. Availability

The Payment Portal is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability. If the payment provider is unavailable, no payment is taken and you can retry from your order page.

7. Limitation of liability

To the maximum extent permitted by law, Royal Marsden is not liable for indirect or consequential loss arising from your use of the Payment Portal. Nothing in these Terms limits rights that cannot be limited by law, including consumer rights.

8. Contact

Questions about these Terms: support@yanhaoxuan.com.